*** DUE TO THE COVID19 PANDEMIC OUR LEADTIME IS ESTIMATED TO BE 8-12 WEEKS ***

Stuff You'll Want to Know

Do you have a showroom?

What size of table do I need?

What size of table do I need?

We are an online retailer and do not have a shop or showroom but you are welcome to book a visit to our workshop in Romney Marsh, Kent. Orders can also be collected from the workshop if preferred.


We do our best to show our products in their true nature through our photos and descriptions. If you would like to see wood samples and colour samples you can order these in the online shop.

What size of table do I need?

What size of table do I need?

What size of table do I need?

We recommend the following:

3ft : 2-4 people

4ft :  4-6 people

5ft :  6 people

6ft :  6-8 people

7ft :  8 people

8ft :  10 people

9ft : 12 people

10ft: 14 people

11ft: 16 people

How do I order?

What size of table do I need?

How long does it take?

You can purchase using our online shop or for a bespoke item contact us and we can set up an invoice for you. As we are a small business and always bisy in the workshop we are unable to take orders or payments over the phone.

 

Full payment is required to confirm your order and this can be made online by credit/debit card using Paypal or Stripe. Or you can also pay via bank transfer.

How long does it take?

How do I look after my table?

How long does it take?

Our usual timescale once payment is completed is 4-6 weeks but can go up to 8 weeks at busy times. We start the process of selecting and kiln drying your wood as soon as your order is confirmed so the whole process takes a minimum of 2 weeks. 


For a 2-3 week turnaround we have a Fast Track option available for dining tables and dining sets which costs £60.  Add the fast track by choosing the relevant shipping option at checkout.


For more information on deliveries click here

How do I look after my table?

How do I look after my table?

How do I look after my table?

Our table bases are finished with professional quality low sheen eggshell paint. This is a durable finish which can be wiped clean. 


Tabletops are finished with Osmo Polyx hard wax oil. This is a breathable but fully protective finish that is very resistant to water, dirt and heat and lasts 3-5 years if not longer. Spot repairs can be carried out very easily. It is also completely child and pet safe!


We recommend using a damp cloth or mild cleaner to wipe the tabletops. Strong cleaners may break down the oils over time.

Extendable Options? Drawers?

How do I look after my table?

How do I look after my table?

Unfortunately we do not offer extendable options or drawers for our tables as yet but there are lots of plans for new additions and upgrades in 2020!

Returns and Cancellations

Cancellations

Cancellations

Cancellations

Provided we haven't started your table you can change or cancel your order within 5 days. Let us know as soon as possible by email. 


Table production is usually started within 7 days of ordering as the reclaimed wood is kiln dried for a minimum of two weeks prior to being used for manufacture.


You may notify us of your cancellation by sending us an email to at info@therustictablecompany.co.uk quoting your name, address and order number.

Faults

Cancellations

Cancellations

 In the unlikely scenario of a table having/developing a fault we will endeavour to repair or replace your table as soon as possible. Alternatively, for serious faults you can opt for a full refund including delivery costs.


Minor faults such as scratched paintwork or 'hairy' wood that can be remedied quickly will be rectified either by a member of staff visiting to carry out repair work or by a repair package being sent via mail. In such scenarios there is no option to return goods.

Returns

Cancellations

Returns

As each table is custom made to your specifications we cannot accept returns after delivery unless your table is faulty.


So long as you are entitled to cancel we will refund you the balance of the price and any standard delivery costs you paid to us. Refunds will be processed within 14 days.


 Please ensure you have read our table specifications T's & C's to satisfy yourself that the item you have ordered is what you are looking for.