HOW TO ORDER

We’ve designed the website to give you as much information as we can to allow you to choose your perfect set up. Use this page as well as ‘Our Tables’ page to read up on all the options.

There are also heaps of images on the Finishes page and our Customer Gallery to help you order your perfect furniture.

1. Choose your style

Our tables are named according to the style of the base. We have 9 different dining table styles including our wooden bases and metal bases.

See the ‘Our Tables’ section for details

2. Choose your size

We offer a wide range of standard sizes from 90cm right up to 330cm in length. Our dining tables are available in 3 plank widths right up to 6 planks on most sizes, to give you the option of a 63-126cm width.  Or go really bespoke.
See the ‘What Size of Table do I need’ question below for assistance in choosing the right size table for your use.

3. Choose your finish

Once you have your base style you can choose what colour or tone to finish it in. We have three tones for tabletops and 20 standard colours for the bases, you can also opt for an all-over oiled finish or a custom colour.

See the Finishes‘ page for more details

4. Choose your extras, then order!

We also make benches and a range of occasional tables to match. There are six chair options too, supplied by other small UK businesses. And don’t forget our new range of home accessories.

All options can be ordered via our website apart from custom sizes.  If you need any help you can email the office or give us a call.

Commonly Asked Questions

What size table do I need?

It is a personal choice. The general rule of thumb is to allow 60cm for each person on the length of the table. For larger tables 50cm is usually adequate.

We do recommend the following sizes for the following number of people:
3ft : 2-4 people
4ft :  4-6 people
5ft :  6 people
6ft :  6-8 people
7ft :  8 people
8ft :  10 people
9ft : 12 people
10ft: 14 people
11ft: 16 people

Can I customise my table?

Yes, you can!

All of our tables and benches are made to order, we have a range of sizes and colours for you to choose from to ensure that you get your perfect table and/or bench for your home.

If our standard customisation is not enough you can go even more bespoke! You can see our full range of bespoke options on our ‘Bespoke’ page.

How long does it take?

Our usual timescale/lead time once payment is completed is 4 to 6 weeks.

Please note that our lead time can go up to 10 weeks at busy times. For our latest lead time please check the banner across the top of our website.

We start the process of selecting and kiln drying your wood as soon as your order is confirmed so the whole process takes a minimum of 3 weeks. 

A 3-4 week guaranteed fast track option is available in the south east for £175. This can be selected at checkout (if available) and is subject to production capacity.

For more information on deliveries click here.

Do you have a show room?

We are an online retailer and do not have a shop or showroom. You are welcome to book a visit to our workshop in Hastings, East Sussex. Orders can also be collected from the workshop if preferred.

We do our best to show our products in their true nature through our photos and descriptions.

If you would like to see our colour options you can order a hand-painted colour card in the online shop.

What sizes are available?

Our standard lengths come in 1 foot or 30cm increments starting at 3ft all the way up to 11ft (90-330cm).

Our standard dining table is 4 planks wide. Each reclaimed plank is approx 21cm wide giving an overall average width of 84cm. Add up to 2 extra planks for a 105cm or 126cm width.

How do I order?

You can purchase using our online shop or for a bespoke item contact us and we can set up an invoice for you. All items are made to order. 

As we are a small business and always busy in the workshop we are unable to take orders by phone.

Full payment is required to confirm your order and this can be made online by credit/debit card using Paypal, ApplePay or Stripe. We can also take payment over the phone or by bank transfer.

How do I look after my table?

Our full table care info page is here.

Our table bases are finished with professional quality, low sheen eggshell paint that is colour matched to Farrow & Ball tones. This is a durable finish which can be wiped clean. 

Tabletops are finished with Osmo Polyx hard wax oil. This is a breathable but fully protective finish that is very resistant to water, dirt and heat and lasts 3-5 years if not longer.

Spot repairs can be carried out very easily. It is also completely child and pet safe!

More information on Osmo Polyx hard wax oil is available here.

Cancellations, Faults and Refunds

Cancellations

Provided we haven’t started your table you can change or cancel your order within 5 days. Let us know as soon as possible by email.

Table production is usually started within 7 days of ordering as the tabletop wood is kiln dried for a minimum of two weeks prior to being used for manufacture.

You may notify us of your cancellation by sending an email to info@therustictablecompany.co.uk quoting your name, address, and order number.

Faults

In the unlikely scenario of a table having/developing a fault we will endeavour to repair or replace your table as soon as possible. Alternatively, for serious faults you can opt for a full refund including delivery costs.

Please refer to the ‘Our Tables’ page specifications for full details on what to expect from our furniture.

Minor faults such as scratched paintwork that can be remedied quickly will be rectified either by a member of staff visiting to carry out repair work or by a repair package being sent via mail. In such scenarios, there is no option to return goods.

Returns

As each table is custom-made to your specification we cannot accept returns after delivery unless your table is faulty.

So long as you are entitled to cancel we will refund you the balance of the price and any standard delivery costs you paid to us once the table is back with us. Refunds will be processed within 14 days.

Please ensure you have read our table specifications to satisfy yourself that the item you have ordered is what you are looking for.